Grace Kwak

UX Designer

UX Designer with a strong foundation in graphic design and financial services, dedicated to creating intuitive, user-centered designs that elevate the user experience. Leveraging unique industry insights and a proven ability to balance usability with visual appeal to craft interfaces that fulfill user needs and drive business success.

UX UI DESIGN
Financial App | Pluto Pay | CareerFoundry

- Designed and iterated a financial app by conducting user research, creating personas, analyzing competitors, and developing prototypes. Reduced critical usability issues by 70% based on high-fidelity user testing results, significantly improving task completion rates and user satisfaction scores.

UX DESIGN / PRODUCT DESIGN
E-commerce Website | Bible Art For You | Dublin, CA

- Designed and optimized an e-commerce store by conducting market research, establishing brand identity, and developing a user-centered website. Achieved a 15% increase in user engagement in a month through continuous user experience improvements

UI/UX DESIGN FOR AI PRODUCTS
Stanford Online
Dec, 2024- Ongoing

- Learning to design interactive experiences embedding AI as a core element.

- Developing skills in user trust, prototyping human-AI interactions, and ethical AI design.

- Gaining practical knowledge to evaluate and refine AI-driven user experiences.

CERTIFICATE UX DESIGN
CareerFoundry
May, 2024 - Dec,2024

BA DESIGN STUDIES, GRAPHIC DESIGN
San Jose State University

UX/ UI DESIGNER
Bible Art For You | Dublin, CA May 2021 - Present

- Business Strategy & Brand Vision: Develop and define the brand’s mission, target audience, and unique value proposition.

-Product Design & Development: Oversee and design product offerings.

-Website Design & UX Design: Develop a visually appealing and user-friendly website that enhances customer journey and conversion rates.

UNIVERSAL BANKER
Fremont Bank | San Ramon, CA Oct 2023 - Present

- Enhanced client experiences by conducting in-depth financial needs assessments, identifying pain points, and recommending tailored solutions. Developed user empathy and improved customer satisfaction by focusing on secure, user-friendly banking interactions.

-Cultivating strong relationships through trust and enhancing their banking experience.

PERSONAL BANKER
Wells Fargo | Pleasanton, CA Jul 2018 - May 2021

-Introduce clients to tailored banking products aligned with their financial needs, gaining key insights into user behavior and trust factors that shaped a user-centered approach.

-Account Management and troubleshooting of client accounts, ensuring smooth and secure access to services.

BRAND DESIGNER / OPERATIONS MANAGER
Grace Deli & Cafe | San Jose, CA Aug 2011 - Dec 2017

-Increased annual revenue by 300% through brand identity development, targeted marketing, and streamlined operations.

-Achieved positive customer feedback and high retention, building a community-centric brand.

Design ThinkingAgile Methodologies
User Interviews
User Personas
Competitive Analysis
A/B Preference Testing
Digital Usability Testing-Heatmaps
Prototyping
Wireframing
User Journey Mapping
Design Systems
Responsive Design
Web Design
Branding
Graphic Design
Illustration
Project Management

Figma
Sketch
Miro
InVision
Hotjar
ScreenPal
OptimalSort
Midjourney
Notion
Adobe Illustrator
Adobe Photoshop
Adobe Firefly
Google Analytics
MS Office Suite

English
Korean